Trust centre

The security posture behind the security platform.

Our customers hand us their attack surface. We treat that responsibility the way we'd want our own to be treated. This page documents how.

Encrypted in transit and at rest

All scan traffic uses TLS 1.3. Findings, evidence, and customer data are encrypted at rest with AES-256. Database backups run on a Daily, Weekly, and Monthly schedule; each backup is encrypted with a separate key.

Test credentials sealed, never revealed

Authenticated scans reach login-gated surface using a cookie, token, header, or HTTP Basic credential you supply. By default a credential is used for a single run: encrypted on submission, decrypted only inside the scanning worker for that scan, and never written to our database. To reuse one, the optional encrypted Credential Vault seals it so the key able to decrypt it lives solely in the scanning worker, keeps it write-only, auto-expires it within 90 days, and crypto-erases it on delete. In every mode credentials are masked out of every log, audit trail, and finding by a load-bearing redaction control.

Tenant data isolation

Every assessment runs in an isolated execution context with no cross-tenant data access path, and every finding and report is scoped to your organisation, so no other customer or CyberOrbit staff can query your data. Active and exploit execution runs in a per-run ephemeral microVM. Findings carry a per-request SHA-256 proof hash so evidence integrity is independently verifiable.

Audit-grade logging

Every scanner action, every API call, every finding mutation is logged with actor, timestamp, target, and a SHA-256 proof hash. Logs are retained for the life of the engagement and provided to you on request.

Vulnerability management

We scan our own infrastructure with the same engine we sell. Critical findings on CyberOrbit infrastructure are remediated within 24 hours; high within 72 hours. We don't ship to production with a known critical.

Responsible disclosure

Found a security issue in CyberOrbit itself? Use the disclosure form below. We triage within one business day, fix it, and credit you in release notes. We don't pursue legal action against good-faith research.

Sub-processors

The full list of who touches your data.

We change this list before we change vendors, not after. Updates are announced via email to billing contacts at least 30 days before they take effect.

ProviderPurposeRegion
RailwayApplication hosting & infrastructureUS West · US East · EU West · Southeast Asia
Anthropic (Claude)AI analysis of findingsUnited States
OpenAIAI adversarial review of findings and vector embeddingsUnited States
GroqAI reconnaissance and vulnerability-scan analysisUnited States
OpenRouterAI gateway enforcing zero-data-retention (ZDR) routing for LLM analysisUnited States
AWS BedrockZDR-covered serving of Claude models via the AI gatewayUnited States
Google Vertex AIZDR-covered serving of Claude models via the AI gatewayUnited States
PostgreSQL (managed)Customer data, findings, assessmentsUS West · US East · EU West · Southeast Asia
Redis (managed)Job queue, ephemeral stateUS West · US East · EU West · Southeast Asia
StripePayment processingUnited States
PostHogAnonymised product analyticsEuropean Union
Google (Gmail API)Transactional emailUnited States
E2BEphemeral sandbox execution of active scansUnited States
SK Tech Services (India validation team)Human validation of AI-generated findings (OSCP-certified)India
Security FAQ

Questions from customers. Answered honestly.

Items marked Roadmap reflect our honest current state and what's coming next.

Do you require written authorization before running scans?

Yes, and it is enforced server-side, not just a checkbox on screen. Before a scan can be created, the user must confirm they are authorised to test the target. On creation we record an authorisation attestation against the assessment: the exact wording shown, the acting user, their IP and user agent, a timestamp, and a SHA-256 hash of the rendered text so any later tampering is detectable. A scan cannot start without that attestation on record. It is a hash-sealed evidence record rather than a digital signature.

What happens if someone scans a target they don't own?

CyberOrbit blocks all private and internal IP ranges at the infrastructure level: scans cannot be directed at your own internal network or cloud metadata endpoints. For external targets, the platform relies on the authorisation confirmation above. Any misuse violates our Terms of Service and we will terminate the account. We log the target URL, timestamp, and acting user ID for every assessment started.

How is scan data handled and protected?

All traffic between your browser, our API, and our scan workers uses TLS 1.3. Findings, evidence, and all customer data are encrypted at rest with AES-256. Database backups run on a Daily, Weekly, and Monthly schedule; each backup is encrypted with a separate key. Scan workers operate in isolated job processes: your findings never share memory with another customer's assessment.

How long do you retain findings and reports?

Findings and reports are retained for the life of your subscription. On account closure, data is deleted within 30 days. You can export your full report (PDF + JSON) at any time from the dashboard. If you need earlier deletion, contact us via the legal form on our Privacy page.

Do you support authenticated (credentialed) scanning, and how are credentials handled?

Yes. Authenticated scanning is live: you can give a scan a session cookie, a bearer token, a custom header, or HTTP Basic credentials so our scanners reach login-gated endpoints, not just the public surface. You control how the credential is handled. By default it is used for a single run: encrypted with AES-256-GCM the moment you submit it, decrypted only inside the scanning worker for that one scan, never written to our database, and discarded when the run ends. It is single-use and auto-expires. If you opt into the encrypted Credential Vault to reuse a credential across scans, it is sealed with envelope encryption: we store ciphertext only, and the key that can decrypt it lives solely in the scanning worker, never in our web service or database. It is write-only so it can never be read back after you save it, expires within 90 days, and is crypto-erased the moment you delete it. In every mode the credential is stripped from logs, audit trails, and finding evidence by a load-bearing redaction control, so it never appears in a report or a reproduction command.

Who can see my findings and reports?

Findings are scoped to your organisation. No other customer, no third party, and no CyberOrbit staff member can query your findings via the product. Our internal staff access policy requires a support ticket and explicit customer consent before any engineer can inspect customer data. MSP accounts have a separate visibility boundary: MSP admins see their clients' attributions, not raw findings.

Are scans isolated between customers?
Roadmap

Every assessment runs in its own isolated execution context with no shared mutable state, and finding data is strictly org-scoped at the database layer with RBAC enforced on every API endpoint, so one customer's run can never read or affect another's. Our HTTP-based scanners share a worker process (isolated logically, not a container each). Our AI-driven active and exploit execution goes further: it runs in a per-run ephemeral Firecracker microVM (via E2B) that is destroyed after the run, with a hard, fail-closed network egress lockdown. Extending per-run container isolation to the general scanner path is on our infrastructure roadmap.

On our roadmap: Per-run container isolation for the general scanner path (active and exploit execution already runs in an ephemeral microVM)
Can I limit what gets scanned (define a scope)?
Roadmap

Yes. You can register the domains you are authorised to test as Authorised Targets and prove control of each with a DNS TXT record. Once a domain is verified, scheduled and continuous scans against it are hard-gated: our dispatcher checks the verified-target register before every run and refuses, fail-closed, if the target is not an active verified domain. Every scan is also blocked from private IP ranges, cloud metadata endpoints, and loopback addresses at creation. The register is domain (hostname) based today; we are extending the same hard enforcement to on-demand scans, and IP-range (CIDR) scopes are on the roadmap.

On our roadmap: Verified-target register hard-gates scheduled scans today; on-demand enforcement and CIDR scopes are on our roadmap
Who are your sub-processors and where is my data held?

The full list is published in the Sub-processors section of this page and updated before any vendor change takes effect. Core customer data (findings, assessments) is hosted on managed PostgreSQL with one replica per region across US West, US East, EU West, and Southeast Asia. Scan worker infrastructure runs on Railway in the same four regions. Payment processing is handled by Stripe.

As an MSP, can I control which client environments are tested?

Yes. MSP admins have a dedicated dashboard showing all assessments attributed to each client. For any client you configure to require it, a pre-scan approval gate is enforced: an on-demand scan for that client is blocked and held as a pending request until an MSP admin approves it, and it cannot run until then. The gate is opt-in per client today, and we are extending it to scheduled runs.

How is my clients' data kept separate from other clients?

Every assessment, finding, and report is tagged with an organisation ID. All API endpoints enforce org-scoped RBAC: a user in Organisation A cannot read, modify, or delete data belonging to Organisation B under any circumstances. MSP admins can see attribution metadata for their own clients only.

Is CyberOrbit GDPR compliant?

Yes. CyberOrbit is GDPR compliant. We process personal data only as necessary to deliver the service, maintain a sub-processor list (published on this page), provide a Data Processing Agreement on request, and support data subject rights including access, rectification, and erasure. Our Privacy Policy details what data we collect, why, and how long we retain it. If you need a DPA before starting a trial, contact us via the Privacy page form.

What compliance frameworks does CyberOrbit itself comply with?
Roadmap

We are a pre-certification company. We do not currently hold SOC 2, ISO 27001, or equivalent certifications. We apply the same security practices we recommend to customers: encrypted data at rest and in transit, principle of least privilege, dependency scanning, and vulnerability remediation SLAs. SOC 2 Type I is on our near-term roadmap as we scale toward enterprise contracts.

On our roadmap: SOC 2 Type I: near-term roadmap
Can you provide a Data Processing Agreement (DPA) or NDA?

Yes. We will execute a mutual NDA and a DPA before any trial or paid engagement that requires one. Contact us via the legal form on our Privacy page and we will turn them around within two business days.

Found something? Tell us.

Security research on CyberOrbit is welcome and rewarded with credit in release notes. Triage within one business day. We don't pursue legal action against good-faith research.

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We triage within one business day. Good-faith research is never pursued legally.